配送ポリシー

Shipping Policy

Thank you for shopping with myLUXYRY.
We ship internationally from Japan to customers in the United States and others.

1. Processing Time

Orders are processed within 3 business days after payment confirmation.
Orders placed on weekends or Japanese holidays will be processed on the next business day.

2. Shipping Methods

We ship via:

FedEx International connect plus

DHL Express

Shipping carrier may vary depending on destination and package size.

3. Estimated Delivery Time

Estimated delivery time to the United States:

Expedited shipping: 3–7 business days

Delivery times are estimates and may vary due to customs clearance or carrier delays.

4. Shipping Fees

Free shipping

5. Customs Duties and Taxes

All orders are shipped from Japan.

Import duties, taxes, and customs fees are not included in the product price or shipping cost.
These charges are the buyer’s responsibility and are determined by U.S. and each Customs regulations.

If a shipment is refused due to unpaid customs fees, the return shipping cost will be deducted from the refund.

6. Tracking Information

Tracking information will be emailed once your order has shipped.

7. Delivery Issues

We are not responsible for:

Incorrect shipping addresses provided by customers

Delivery delays caused by customs

Lost or stolen packages after delivery confirmation

If you experience an issue, please contact us at: shop@myluxury-store.com

8. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with:

Photos of the item